Bilingual, Canada-based after-hours answering service
Your customers reach a real person, even when your office is closed.
Customers don’t stop calling at 5 p.m. A furnace fails on a Saturday, a client’s network goes down overnight, a patient has an urgent question on a holiday. When those calls go to voicemail, many callers hang up and call the next business on their list.
HuPrin Systems answers your calls nights, weekends and holidays, in English or French, from our Canadian team. We answer in your company’s name, handle routine calls the way you want them handled, and make sure urgent calls reach the right person on your team.
How our after-hours answering service works
- You forward your calls. After hours, during busy periods, or around the clock: you choose when calls come to us.
- We answer in your company’s name. Our agents follow a call script we build with you, so callers get the same experience they would get from your own team.
- We handle routine calls. We take detailed messages and answer common questions using the information you give us.
- We escalate urgent calls. Calls that can’t wait are screened and passed to your on-call person, following your own escalation rules.
- You stay informed. You decide how messages and call details reach you, so your team can follow up first thing in the morning.
What’s included
- Live agents 24/7/365, including evenings, weekends and statutory holidays.
- English and French service from fluent, Canada-based agents.
- Custom call scripts that reflect your business, your services and your tone.
- Urgent call screening and escalation to your on-call staff. For emergency-heavy businesses, see our urgent dispatch service.
- Overflow support when your own team is busy or short-staffed during the day.
- Clear call records so nothing falls through the cracks.
Who uses an after-hours answering service?
- IT providers and MSPs that need after-hours ticket intake for their clients.
- Property managers who get maintenance and emergency calls at all hours.
- HVAC, plumbing and other trades that can’t afford to miss an emergency job.
- Healthcare and dental clinics that need patients to reach a person outside clinic hours.
- Professional services and growing businesses that want every call answered without adding night shifts.
Answering service vs. voicemail
Voicemail tells a caller to wait. A live answering service tells them they have been heard. Callers with urgent problems rarely leave messages; they move on to a competitor who answers. An answering service protects those leads and keeps existing customers confident that you are there when it matters. Read 7 signs your Canadian business needs an after-hours answering service to see whether it fits your business.
Why choose HuPrin Systems
- Canada-based. Our head office is in Calgary, and we serve businesses across Canada.
- Truly bilingual. Callers can be served in English or French. Learn more about why French-language service matters.
- Technical know-how. We also run a 24/7 IT help desk, so we understand technical calls and urgency.
- Flexible. After hours only, overflow only, or full customer support outsourcing: you choose.
Frequently asked questions
Can your agents answer in French?
Yes. All our answering services are available in English and French.
Do you only work with businesses in Calgary?
No. We are based in Calgary and answer calls for businesses across Canada.
Can you take calls during business hours too?
Yes. Many clients use us for overflow when their lines are busy, as well as after hours.
How do we get started?
We start with a short call to understand your business, your callers and what counts as urgent. Then we build your call script and escalation rules with you before we go live.
Never miss another after-hours call
Request a free consultation or call +1 (888) 576-8234, in English or French.