Back office support services for Canadian businesses
Every business runs on back office work: entering data, processing orders, keeping records up to date, answering shared inboxes and routing requests to the right people. It’s essential, but it pulls your team away from customers and growth.
HuPrin Systems provides back office support services from a Canada-based team. Whether you need a few hours of overflow help each week or want to outsource an entire process, our back office outsourcing is built around your tools, your procedures and your quality standards.
What is back office support?
Back office support covers the administrative and operational tasks that keep a business running behind the scenes, as opposed to front office work like sales and customer service. Outsourcing these tasks gives you trained people who handle them accurately and on time, without the cost of hiring, training and managing extra staff.
Back office services we handle
- Data entry and data cleanup: records, spreadsheets and databases entered, updated and checked for accuracy.
- Order processing: orders entered, tracked and confirmed, with exceptions flagged to your team.
- Ticket triage: incoming requests sorted, prioritized and routed to the right person or department.
- Inbox management: shared inboxes monitored, with messages answered or escalated so nothing sits unread.
- CRM and record updates: customer, account and contact details kept current in your systems.
- Document processing: forms, invoices and documents reviewed, indexed and filed.
- Scheduling support: appointments and bookings coordinated for your team.
- Reporting: regular summaries of volumes, turnaround times and exceptions.
Don’t see your task on the list? If it follows a repeatable process, we can usually take it on.
Why outsource your back office?
- Free up your team to focus on customers, sales and the work only they can do.
- Scale up or down with seasonal peaks, growth or special projects, without hiring.
- Consistent quality, with documented procedures and regular checks.
- Predictable costs compared with recruiting, training and retaining extra staff.
How our back office outsourcing works
- Discover. We learn your tasks, tools, volumes, deadlines and quality standards.
- Document. We write step-by-step procedures and checklists for each task, and you approve them.
- Launch. We start with a pilot on a few tasks, review the results with you, then scale up.
- Improve. Quality checks, regular reporting and adjustments as your business changes.
Security and confidentiality
Back office work often involves customer, employee and financial information. We work inside your existing systems using individual accounts with only the access each task needs, follow your procedures for handling sensitive information, and respect Canadian privacy requirements. Because we also provide managed IT and cybersecurity services, security is built into how we work, not added afterwards.
Bilingual back office support
Our team works in English and French, so we can process documents, update records and answer emails in either language. It pairs well with our bilingual customer support and after-hours answering service if you want one partner for both your front and back office.
Who we work with
We support professional services firms, healthcare and dental clinics, retailers and e-commerce businesses, property managers and IT providers across Canada: any business with repetitive administrative work that slows its team down.
Frequently asked questions
Which tasks can we outsource?
Most repeatable administrative tasks: data entry, order processing, ticket triage, inbox management, record updates, document processing, scheduling and reporting.
Do you work in our software?
Yes. We work in your existing tools, such as your CRM, ticketing system, accounting software and email, so nothing changes for your team or customers.
Do you take on small amounts of work?
Yes. We support both small, part-time needs and larger ongoing processes, and adjust as your volume changes.
Where is your team based?
In Canada, with our head office in Calgary. We serve businesses across the country.
Ready to hand off your back office work? Request a free consultation or call +1 (888) 576-8234.