24/7 bilingual customer support from a Canada-based team
Your customers expect fast, friendly answers in their language, whenever they reach out. HuPrin Systems provides bilingual customer support outsourcing from Canada: fluent French and English agents who answer your customers by phone, email, live chat and social media, 24 hours a day, 7 days a week.
We learn your products, policies and tone, then represent your brand as if we were part of your team. Use us as your full customer service team, for French-language support, for overflow during busy periods, or for after-hours coverage.
What’s included
- Live agents 24/7/365, including nights, weekends and statutory holidays.
- English and French service from fluent, Canada-based agents.
- Every channel: phone, email, live chat and social media, handled by one team.
- Your brand voice: call scripts, response templates and a knowledge base we build with you.
- Overflow and after-hours options if you only need coverage at busy times or when your office is closed.
- Quality and reporting: call and ticket reviews, customer satisfaction tracking and regular reports.
Why businesses choose HuPrin for customer support
How we set up your customer support
- Discovery. We learn your products, customers, policies, peak times and what counts as urgent.
- Knowledge base and scripts. We document answers, workflows and escalation rules, in English and French, and you approve them.
- Training and pilot. Our agents train on your business and tools, then start with a pilot so you can review the results.
- Go live and improve. We monitor quality, track satisfaction and report regularly, adjusting as your business changes.
Quality, security and privacy
Every account follows documented procedures, with call and email monitoring, ticket reviews and customer satisfaction surveys. HuPrin Systems is PCI DSS compliant and certified to ISO 9001:2015 and SOC 2 Type 2, and we handle your customers’ information in line with Canadian privacy requirements.
Frequently asked questions
Can you handle only our French-speaking customers?
Yes. Many clients route only French calls, chats and emails to us while their own team handles English.
Do you work in our existing tools?
Yes. We work in your help desk, CRM, chat and phone systems, so your customers see no difference.
Can we use you only after hours or during busy periods?
Yes. See our after-hours answering service, or ask about overflow coverage.
How do we get started?
Request a free consultation or call +1 (888) 576-8234, in English or French.