Answers to common questions about our IT and customer support services
Here are the questions Alberta businesses ask us most often about our managed IT, help desk, bilingual customer support and answering services. Don’t see your question? Contact us or call +1 (888) 576-8234.
We provide managed IT services, a 24/7 IT help desk, bilingual customer support, back office support, an after-hours answering service, urgent dispatch and IT for dental clinics. You can use one service or combine several with a single partner.
Pricing depends on what you need: the number of users and devices, the hours of coverage, call or ticket volume, and whether you need English, French or both. After a free consultation we send you a clear monthly quote, so you know your costs in advance. Request a quote.
Yes. Our agents and technicians support your staff and customers in both English and French, by phone, email and chat. Many clients use us specifically to serve their French-speaking customers. Read more about bilingual customer support in Canada.
Yes. Our help desk and customer support teams work 24 hours a day, 7 days a week, including weekends and statutory holidays. If you only need coverage when your office is closed, our after-hours answering service is a good fit.
We start with a discovery call, then document your systems, contacts, policies and escalation rules, train our team on your business and go live, usually starting with a pilot. Timing depends on the size of your environment and the services you choose; we agree on a schedule with you before we start. See our onboarding process for each step.
Yes. We can be your complete IT department or support your in-house team, for example by covering first-level help desk calls, nights and weekends, or specific projects. We work in your existing ticketing, CRM, phone and chat systems whenever possible.
Yes. Most issues are solved quickly by remote support, and when a technician needs to be on site we can come to your office in Calgary and surrounding areas, Edmonton and Red Deer.
HuPrin Systems is PCI DSS compliant and certified to ISO 9001:2015 and SOC 2 Type 2. Our team holds Microsoft and Google Cloud security and architecture certifications, and we handle personal information in line with Canadian privacy law (PIPEDA). Access to your systems is limited to the people who need it, following documented procedures. See our privacy policy.
You decide what counts as urgent. When an urgent call or alert comes in, our team follows your escalation rules: we contact your on-call staff, dispatch a technician or escalate to the right person until someone confirms. Learn more about urgent dispatch.
Yes. We support dental clinics with practice management software, imaging, backups, security and patient privacy, and we work with other businesses that handle sensitive information. See IT services for dental clinics.
We discuss the length of the agreement with you during the consultation and put everything in writing before we start, including the services, coverage hours and how to make changes as your business grows.
Contact us for a free consultation, call +1 (888) 576-8234 or email [email protected]. We reply in English or French.