Support built for your industry
Managed IT and 24/7 bilingual customer care, shaped around how your business actually works. From dental clinics to property managers, we know the calls you get and the systems you rely on.
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One partner for IT and customer care
Every industry has its own rhythm, busy seasons and urgent calls. Here's how we support the businesses we work with across Canada.
Dental & medical clinics
Patients call before, during and after office hours, and your practice software, imaging workstations and front desk all need to stay up. We support the technology and answer the phones so your team can focus on care.
What we handle:
- Workstation, network and printer support
- Backups of practice data
- Secure access and account management
- After-hours and overflow patient calls
- Appointment requests and message taking
Property management & real estate
Tenant emergencies don't wait for business hours. We answer every call, separate true emergencies from routine requests, and reach your on-call staff when it matters.
What we handle:
- 24/7 tenant and owner calls
- Emergency maintenance dispatch to your on-call contact
- Maintenance request intake
- Showing and inquiry messages
- Service in English and French
Home services & trades
When you're on a job site, the next customer is already calling. We pick up, book or log the request, and route urgent calls so you never lose work to voicemail.
What we handle:
- Live answering during busy hours and after hours
- Service request and booking intake
- Urgent call routing to your on-call technician
- Clear messages sent to your team
- Overflow coverage during peak seasons
Legal & accounting firms
Client files are sensitive and deadlines are firm, especially at tax time. We keep your systems secure and running, and give every caller a professional first impression.
What we handle:
- Managed IT and Microsoft 365 administration
- Multi-factor authentication and security settings
- Cloud backup of client files
- Help desk support for your staff
- Professional call answering and message taking
Retail & e-commerce
Customers expect quick answers about orders, returns and products, in their own language. We extend your team during busy seasons and after hours.
What we handle:
- Order status and product questions
- Return and exchange inquiries
- Phone and email support in English and French
- Overflow coverage for sales and holiday peaks
- Order processing and data entry
Technology & software (SaaS)
Your users need fast, knowledgeable help. We act as your first line of support so your developers can stay focused on the product.
What we handle:
- First-line user support by phone and email
- Ticket triage and escalation to your team
- Account and password issues
- After-hours and weekend coverage
- Bilingual support for Canadian users
Non-profits & education
Small teams and tight budgets still need reliable technology. We provide practical IT and support that frees your staff to focus on your mission.
What we handle:
- Managed IT for offices and staff devices
- Microsoft 365 setup and support
- Cloud backup
- Help desk for staff and volunteers
- Call answering for programs and inquiries
Small & mid-sized offices
No IT department? We become your IT team: one number to call, proactive maintenance and security that grows with your business.
What we handle:
- IT help desk for your staff
- Device, network and printer support
- Microsoft 365 and email
- Security updates and backups
- New employee setup
Hospitality
Guests call at all hours with reservations, questions and requests. We answer warmly, in English or French, so no booking is lost to a busy line.
What we handle:
- Reservation and inquiry calls
- Overflow during busy periods
- After-hours guest calls
- Messages and requests passed to your staff
- Guest Wi-Fi kept separate from your business network
Senior care & home care
Families and clients need to reach someone, day or night. We answer with patience and care, and make sure urgent matters reach your on-call staff.
What we handle:
- 24/7 answering for clients and families
- Urgent call routing to on-call staff
- Scheduling requests and message taking
- Service in English and French
- IT support for office and care staff
Getting started is simple
Discovery call
We learn how your business works, the calls you receive and the systems you use.
Setup & training
We build call scripts, escalation rules and access, and train our team on your business.
Go live
We start answering and supporting, with messages and updates sent the way you prefer.
Ongoing review
We review together regularly and adjust as your business grows and changes.
Don't see your industry?
If your business takes calls or relies on technology, we can most likely help. Tell us what you need and we'll suggest the right setup.
Frequently asked questions
Do you work with businesses outside Calgary?
Yes. Our head office is in Calgary and we serve businesses across Canada. Call answering and most IT support are delivered remotely, and we offer on-site IT support in Calgary, Airdrie, Red Deer and Edmonton.
Can your team answer calls in French?
Yes. Our team answers 24/7 in English and French, so your customers can be served in the official language they prefer.
What happens when an urgent call comes in after hours?
We follow your instructions. We answer the call, assess urgency using the criteria you set, and contact your on-call person right away. Non-urgent requests are passed to your team for the next business day.
Can one partner handle both our IT and our customer calls?
Yes. Many businesses work with us for managed IT, help desk and customer support together, so there is one team that understands both your systems and your customers.
How do you protect client and patient information?
We give our team access only to what they need, use multi-factor authentication and secure systems, and handle information according to your procedures and Canadian privacy law.