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Description.

RETAIL AND HOSPITALITY IT SOLUTIONS

Is your business ready for a custom retail IT solution?

 
Complete IT Services and Support for your Organization

At IT Technical Solutions we are a managed IT support provider who specializes in the needs for the retail and hospitality business sector in New York and New Jersey. We support restaurants, hotels, supermarkets, and convenience stores in. Our clients partner with us for all their IT technology needs so that they can focus on their business and not on IT issues. Our IT services provide cost-effective, high-value support.

Let us implement your retail IT solutions and take you to the next level, from the store to the data center to the cloud. Let’s start today.

 
Managed services

We’ll manage all your IT services for a flat-rate fee.

 
IT support

You can rely on us for all your IT services and IT support.

 
Virtualization

Stop buying servers and optimize the ones you have.

 
Cloud computing

Our solutions are fully scalable & available for a flat-rate fee.

 
Network security

Let us keep your company’s data safe.

 
Backup and recovery

Prevent the unexpected from ruining your company.

Connectivity

 

Your customers want a frictionless retail experience. You want to make it easy for them to purchase exactly what they want. It’s imperative to ensure that the path to purchase is hassle-free. Look to advanced point-of-purchase technology, enhanced in-store connectivity solutions and edge computing capabilities as tools to enable an optimal customer experience. The latest innovations in network performance technology, POS devices and more make it possible to create efficient and effective retail experiences for customers.

Visual Solutions

 

It’s now more challenging than ever to capture retail customers’ attention. You want your store to stand out from the rest with compelling visuals that captivate customers and close transactions. Consider digital signage, self-serve kiosks and visual software solutions to meaningfully engage with customers and collect valuable data to understand their retail needs. Learn more about how digital signage can unlock new ways to connect with customers.

IT Security

 

In addition to the physical security threats that brick-and-mortar stores may encounter, retailers now face the possibility of cyberthreats, data breaches and privacy vulnerabilities. Through the implementation of advanced security systems that safeguard customer data across purchase platforms, you can protect your business and ensure you maintain your customers’ trust.

You also need to prepare your retail business to meet new compliance standards. IT Technical Solutions can help ensure your customers’ sensitive information is protected.

RETAIL & HOSPITALITY

Operated by you – Managed by us

Let us handle your IT issues and focus on managing and growing your organization.

SCHEDULE A FREE CONSULTATION
 

Questions?
We’re here to help

From troubleshooting to consulting and implementing solutions, we’ve got you covered.

DENTAL OFFICE IT SUPPORT & CONSULTING

Partner with the right dental IT support services provider and book more appointments.

 
What to Consider when Choosing your New IT support Company

A lot of dental practices still use outdated or unsupported technology. When researching for a provider, it’s very important to understand how and why your support company can provide better services for your practice’s needs, at a price you can afford.

ENSURE YOU ARE CHOOSING THE RIGHT TECHNOLOGY PARTNER BY CONSIDERING THREE THINGS:
 

1) SPECIALIZATION IN DENTAL PRACTICES

With so many software that a modern dental practice uses, a company with an in-house team of dental IT experts is a good sign of the service and support it can provide for your environment.

2) HIPAA IS TOP PRIORITY

Companies such as IT Technical Solutions adhere to the same HIPAA data management policies the same way dental practices do. You need support technicians who are familiar and trained with practice management software, HIPAA regulations, data security, protected health information (PHI), and dental operations and equipment.

3) DENTAL PRACTICE NETWORK & DEVICES

Dental networks use distinct hardware and software components, and these software and devices must interface and work together with each in order to ensure high availability and perform at optimum levels. The wrong combination can leave your network vulnerable to security threats. The right IT partner is concerned not just with the support itself, but also with identifying potential liabilities or weaknesses in your system that may expose patient records and threaten your practice’s reputation.

WE HAVE EXTENSIVE IT EXPERIENCES WITH DENTAL PRACTICES:
 
  • Computer and dental hardware inherited from prior technology providers present major challenges for dental practices’ customers. We assess and provide you with an evaluation and recommendation of existing technology.
  • We work with your vendors and third-party providers to remediate IT issues impacting your practice.
  • We specialize in small businesses.
  • When it comes to technology, we have a deep understanding of what’s important for dental practices.
  • We take a proactive approach to remediate issues before they occur. Our goal is to reduce downtime and make your technology work efficiently.
DENTAL IT SERVICES

Let us handle your IT issues and focus on managing and growing your dental office.

EXPLORE hUPrin systems
 

Questions?
We’re here to help

From troubleshooting to consulting and implementing solutions, we’ve got you covered.

Talk To A Specialist

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    Dispatch Answering Service And Urgent Call Handling

    Huprin Systems offers complete urgent and emergency dispatching services. We’re the most reliable emergency call center to support your critical operations in the marketplace today.

    Emergencies happen when least expected, and when they do, you must be prepared. Handling these types of calls is where our live dispatchers shine. In addition, our urgent dispatch answering service will help you resolve many emergencies and deliver information accurately and quickly to any caller or on-call emergency technician.


    Emergency Call Center — Emergency Disaster Services

    Our team will collaborate with you to determine the most effective solution for the types of emergency calls you receive. In addition to our emergency dispatch answering service, our agents are professionally certified and will deliver a calm experience to your callers each time.

    We are your best partner not only during regular business hours but especially during a crisis. Our emergency dispatch and crisis communication answering service is a tool you need to integrate into your business continuity plan.

    Our responsibility is to answer your emergency calls, dispatch, and contact your on-call personnel in times of crisis. Ultimately, our goal is to provide you, your employees, and callers maximum peace of mind and with rapid response.


    Huprin Systems —Experienced In Urgent Dispatch & Crisis Communication

    Let’s work together in creating a plan that meets your needs and covers all the detailed procedures you would require during a crisis. With it, we will know precisely what to do and whom to contact when an emergency strikes. In addition, you can customize your messages, create specific emergency scripts, and work with us on other unique dispatching needs you may have.

    Huprin Systems is efficient and accurate in situations that require emergency response. Emergency dispatch and crisis communication are vital to providing a value-driven service and can save lives.

     

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      Unlimited 24/7 IT Helpdesk Support

      Friendly and professional Canada-based IT help desk teams – Here for you 24/7
       

      Whether your printer has stopped working or your systems are down, you’ll always have a single point of contact. Our friendly help desk professionals are available 24/7 to help you resolve any IT related issue, so you can get back to your work.

      Our IT support help desk can help your business:

      • Maintain operational flow, as faults are dealt with swiftly
      • Identify recurring issues and help prevent them
      • Cut IT costs while gaining senior expertise
      • Increase productivity and boost revenue with minimal fault-related delays

      Sign-up for our Unlimited 24/7 Helpdesk Service and get:

       

      Unlimited Remote IT Support

      There’s no time-cap or limits when contacting our helpdesk. Just contact our dedicated team and they will start working on your issue in a matter of minutes.
      You can open as many support calls as you need, for any IT-related issues with no restrictions or limitations.
       

      Senior Level Oversight

      A contract with Canada IT Service means you get the expert advice and oversight of an experienced IT Director for a lower price than an in-house IT Manager. You can focus on your business reassured that your UK IT Service company director will personally oversee your IT support and systems.
       

      98% Customer Satisfaction

      We’re proud to have a customer satisfaction rating of 98% since 2016. Our friendly and professional IT support teams are only a phone call away, waiting to help you with any IT-related matters. We can also communicate with your team via your favourite messaging App (Slack, WhatsApp, Teams etc.)
       

      You Can Try Us for Free

      If you’re thinking of outsourcing your IT Support or changing your IT service provider, we will give you a free day of IT consultancy with no strings attached. Depending on your IT setup and IT needs we may also offer a free on-boarding process if you sign up for 12 months or more.

      Talk To A Specialist

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        Why Huprin Systems?

        Superior Standards

        Call & email monitoring, ticket reviews, process adherence reviews, customer satisfaction surveys, agent incentive & recognition

        Global Customer Support

        Remote agent delivery and premier support centers in Canada 

        25+ Languages Spoken

        Includes: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian, Swedish

        Multichannel Support

        Across voice, chat, AR tools, email and social media

        Certifications

        PCI compliant, ISO 9001:2015, Soc 2 Type 2 certified, ServiceNow® Certified System Administrator

        Delight Customers

        Product assistance, warranty claims, order support, reservations, device/service activation, inquiries, loyalty programs

        ACHIEVE OPERATIONAL EFFICIENCY

        Not every business has the time or resources to hire and retain skilled back-office talent. Delegating away the work that feels mundane but is critical to your business can give you more flexibility to meet business goals.

        Back-office support operations are not trivial. You need skilled professionals with domain expertise and operational excellence to get tasks done quickly and correctly every time. Let your teams focus on the skills that drive your growth, and our people can handle the rest.

        Huprin Canada based agents speak more than 25 languages and interact with your customers or accountants around the globe in different time zones, so your business is covered 24/7.

        Achieve operational efficiency by outsourcing your back office tasks

         

        A GLOBAL BACK-OFFICE TEAM

        We are obsessed with attention to detail and quality. We invest in best-in-class contact center facilities, training and recruiting methods to find and retain the best talent. Our back-office support agents are accent-neutral problem solvers, not script readers. They speak the languages of 2.25 billion people around the globe. They have professional degrees or advanced certifications in the tasks you need performed. Our agents perfectly blend technical and care skills and are prepared to handle the toughest situations with great care and empathy.

        Equipped with interpersonal skills, our agents are assisted by automation and AI technology, which reduce repetitive tasks and automate routine transactions. Our specialists follow Six Sigma and operational excellence processes to reduce the risk of errors. These tools and processes enable them to perform tasks faster and with more accuracy, so they can spend more of their time on complex projects.

        The best back office support team

         

        BACK-OFFICE OUTSOURCING EXPERTISE

        Our secure facilities are PCI, SOC 2 Type 2 and ISO 9001:2015 compliant, and we offer secure setups for work-from-home agents. We provide out-of-the-box or customized back-office services for a variety of functions, including:

        • Verifying driver and rider details for ride-sharing services
        • Data entry
        • Legal review
        • Fraud detection and prevention
        • Order fulfillment
        • Claims and refund processing
        • Translation services
        • Maintenance repair and operations (MRO)
        • Account management services

        Whatever your back-office needs, our trusted specialists possess the expertise, experience and deep knowledge of your industry to integrate these servic

        FOCUS ON YOUR BUSINESS, NOT YOUR BACK OFFICE

        Organizations need to stay focused on the company’s goals, growth and core strengths. CGS provides cost-effective back-office outsourcing services to free up your business capacity, so you can focus on the big picture. Our teams consolidate your efforts by providing consistent high-quality contact center services from our premier centers in Canada as well as with remote workers.

        We hire, train and retain top talent that allows you to easily scale up or down to meet seasonal or market demands. By outsourcing your back-office processes to CGS, you can reduce costs and increase productivity, accuracy and predictability in your processes.

        You can focus on your business with our back office support

        Contact US

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          IMPROVE YOUR CUSTOMER SUPPORT WITH STATE-OF-THE-ART TECHNOLOGIES

          Huprin Business Process Outsourcing will learn your customer support goals. We help you identify the right tools and processes to deliver exceptional service across the customer lifecycle. Our solutions are flexible to meet a variety of needs:

          • Offshore, onshore and work-from-home agents
          • 24x7x365 or after-hours support
          • Scaled coverage for seasonal changes
          • Proprietary tools or adopting your own
          • Top talent agents so you can scale quickly
          • Innovative technologies like robotic process automation, chatbots and advanced analytics

          The latest technologies enable agents to assist customers across channels efficiently and add value by enhancing customer satisfaction levels and delivering cost savings. While automation handles simple requests, our skilled support team is always available for your customers’ complex questions. We can also review data from every interaction to improve processes continuously.

          bpo-customer-support

          Our personalized customer service delivers results. We have:

          Why Huprin Systems?

          Superior Standards

          Call & email monitoring, ticket reviews, process adherence reviews, customer satisfaction surveys, agent incentive & recognition

          Global Customer Support

          Remote agent delivery and premier support centers in Canada 

          25+ Languages Spoken

          Includes: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian, Swedish

          Multichannel Support

          Across voice, chat, AR tools, email and social media

          Certifications

          PCI compliant, ISO 9001:2015, Soc 2 Type 2 certified, ServiceNow® Certified System Administrator

          Delight Customers

          Product assistance, warranty claims, order support, reservations, device/service activation, inquiries, loyalty programs

          Talk To A Specialist

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