Why Huprin Systems?
Superior Standards
Call & email monitoring, ticket reviews, process adherence reviews, customer satisfaction surveys, agent incentive & recognition
Global Customer Support
Remote agent delivery and premier support centers in Canada
25+ Languages Spoken
Includes: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian, Swedish
Multichannel Support
Across voice, chat, AR tools, email and social media
Certifications
PCI compliant, ISO 9001:2015, Soc 2 Type 2 certified, ServiceNow® Certified System Administrator
Delight Customers
Product assistance, warranty claims, order support, reservations, device/service activation, inquiries, loyalty programs
ACHIEVE OPERATIONAL EFFICIENCY
Not every business has the time or resources to hire and retain skilled back-office talent. Delegating away the work that feels mundane but is critical to your business can give you more flexibility to meet business goals.
Back-office support operations are not trivial. You need skilled professionals with domain expertise and operational excellence to get tasks done quickly and correctly every time. Let your teams focus on the skills that drive your growth, and our people can handle the rest.
Huprin Canada based agents speak more than 25 languages and interact with your customers or accountants around the globe in different time zones, so your business is covered 24/7.
A GLOBAL BACK-OFFICE TEAM
We are obsessed with attention to detail and quality. We invest in best-in-class contact center facilities, training and recruiting methods to find and retain the best talent. Our back-office support agents are accent-neutral problem solvers, not script readers. They speak the languages of 2.25 billion people around the globe. They have professional degrees or advanced certifications in the tasks you need performed. Our agents perfectly blend technical and care skills and are prepared to handle the toughest situations with great care and empathy.
Equipped with interpersonal skills, our agents are assisted by automation and AI technology, which reduce repetitive tasks and automate routine transactions. Our specialists follow Six Sigma and operational excellence processes to reduce the risk of errors. These tools and processes enable them to perform tasks faster and with more accuracy, so they can spend more of their time on complex projects.
BACK-OFFICE OUTSOURCING EXPERTISE
Our secure facilities are PCI, SOC 2 Type 2 and ISO 9001:2015 compliant, and we offer secure setups for work-from-home agents. We provide out-of-the-box or customized back-office services for a variety of functions, including:
- Verifying driver and rider details for ride-sharing services
- Data entry
- Legal review
- Fraud detection and prevention
- Order fulfillment
- Claims and refund processing
- Translation services
- Maintenance repair and operations (MRO)
- Account management services
Whatever your back-office needs, our trusted specialists possess the expertise, experience and deep knowledge of your industry to integrate these servic
FOCUS ON YOUR BUSINESS, NOT YOUR BACK OFFICE
Organizations need to stay focused on the company’s goals, growth and core strengths. CGS provides cost-effective back-office outsourcing services to free up your business capacity, so you can focus on the big picture. Our teams consolidate your efforts by providing consistent high-quality contact center services from our premier centers in Canada as well as with remote workers.
We hire, train and retain top talent that allows you to easily scale up or down to meet seasonal or market demands. By outsourcing your back-office processes to CGS, you can reduce costs and increase productivity, accuracy and predictability in your processes.
