IMPROVE YOUR CUSTOMER SUPPORT WITH STATE-OF-THE-ART TECHNOLOGIES
Huprin Business Process Outsourcing will learn your customer support goals. We help you identify the right tools and processes to deliver exceptional service across the customer lifecycle. Our solutions are flexible to meet a variety of needs:
- Offshore, onshore and work-from-home agents
- 24x7x365 or after-hours support
- Scaled coverage for seasonal changes
- Proprietary tools or adopting your own
- Top talent agents so you can scale quickly
- Innovative technologies like robotic process automation, chatbots and advanced analytics
The latest technologies enable agents to assist customers across channels efficiently and add value by enhancing customer satisfaction levels and delivering cost savings. While automation handles simple requests, our skilled support team is always available for your customers’ complex questions. We can also review data from every interaction to improve processes continuously.
Our personalized customer service delivers results. We have:
Why Huprin Systems?
Superior Standards
Call & email monitoring, ticket reviews, process adherence reviews, customer satisfaction surveys, agent incentive & recognition
Global Customer Support
Remote agent delivery and premier support centers in Canada
25+ Languages Spoken
Includes: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian, Swedish
Multichannel Support
Across voice, chat, AR tools, email and social media
Certifications
PCI compliant, ISO 9001:2015, Soc 2 Type 2 certified, ServiceNow® Certified System Administrator
Delight Customers
Product assistance, warranty claims, order support, reservations, device/service activation, inquiries, loyalty programs